Account & login
Google return problems, email access, unlock codes, account identity, and sign-out behavior.
ReelCost Support
Let’s get your production moving again.
Start with the learning center for common workflows, or send us enough detail to reproduce a problem safely.
Projects & sync
Wrong project selection, missing saved data, cross-device differences, or stale project state.
Budgets & totals
Departments, account assignments, schedules, receipts, payments, ETC, projected final cost, or variance.
Scripts & AI
Supported files, incomplete analysis, treatment or breakdown generation, language rendering, and workflow limits.
Reports & exports
Excel and PDF output, report availability, mobile layout, or beta Movie Magic and Scheduling interchange.
Plans & billing
Web trials, education discounts, plan status, workflow credits, invoices, and web billing management.
Buddy
Buddy turns, remaining allowances, feedback, cleared conversations, tier guidance, website inquiries, and marketing-consent questions.
Send a useful report
What to include
Your goal and the exact steps you took; what you expected and what happened; the exact error wording; device, operating system, browser or ReelCost build; approximate time; account email and project name; and a redacted screenshot when useful.
Never email passwords, one-time codes, secret keys, full payment details, private identity documents, or unredacted confidential production material.
ReelCost support covers the product. AI guidance can be incomplete or incorrect. Confirm union, fringe, legal, tax, payroll, insurance, and safety questions through current primary sources and the appropriate qualified professional or governing entity.
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